Return & Refund Policy
Return & Refund Policy
RETURN & REFUND POLICY
Kilt Line Industries — kiltline.com
Last Updated: September 2026
OVERVIEW
At Kilt Line Industries, we stand behind the quality of every garment we manufacture. This policy applies to all wholesale and trade accounts purchasing through kiltline.com. Please read it carefully before placing your order.
RETURN WINDOW
Authorised trade accounts may request a return within 14 days of the date the order is delivered. Requests submitted after this 14-day period will not be accepted under any circumstances.
ELIGIBILITY CONDITIONS
To qualify for a return, all items must be returned in the exact condition in which they were received — unworn, unaltered, and in their original packaging with all tags and labels intact. Items that show any signs of wear, alteration, washing, or repackaging will be refused and returned to the buyer at their cost.
NON-RETURNABLE ITEMS
The following products are strictly non-returnable and non-refundable under all circumstances:
Custom and made-to-measure kilts, including any garments produced to a client's specific tartan, dimensions, specifications, or private label requirements. Because these items are manufactured exclusively for the ordering business and cannot be restocked or resold, all sales on custom orders are final. We strongly encourage all trade clients to confirm specifications, measurements, and tartan selections carefully at the sampling stage before approving production.
RETURN SHIPPING
The method of return shipping depends on the reason for the return.
If the return is due to a manufacturing defect, an error on our part, or goods received that do not match the approved sample, Kilt Line Industries will arrange and cover the cost of return shipping.
If the return is due to any other reason — including a change in order requirements or a buyer error — the cost of return shipping is the full responsibility of the ordering business.
In all cases, items must be sent using a trackable shipping method. Kilt Line Industries cannot be held responsible for returned goods lost or damaged in transit.
HOW TO REQUEST A RETURN
To initiate a return, trade account holders must contact us within the 14-day return window by emailing us through the Contact page at kiltline.com. Your request must include your order number, the items you wish to return, and the reason for the return. Our team will review your request and respond with further instructions, including the appropriate return address. Do not send goods back without first receiving written authorisation from us, as unauthorised returns will not be processed.
REFUNDS
Once we receive and inspect the returned items and confirm they meet the eligibility conditions set out in this policy, we will process a full refund to the original payment method used at the time of purchase. Please allow reasonable processing time for the refund to appear, depending on your payment provider.
Refunds will not be issued for items that fail inspection, items returned outside the 14-day window, or any custom or made-to-measure products.
CONTACT
For all return and refund enquiries, please use the contact form at kiltline.com/contact-us/ or reach out through your account manager if one has been assigned to your business.
